Wednesday, March 10, 2010

kicks


waynetippetts

Tuesday, March 9, 2010

Open for business: the Google Apps Marketplace

Every day, thousands of businesses choose the cloud. More than 2 million businesses have adopted Google Apps over the last three years, eliminating the hassles associated with purchasing, installing and maintaining hardware and software themselves.

We've found that when businesses begin to experience the benefits of cloud computing, they want more. We're often asked when we'll offer a wider variety of business applications — from accounting and project management to travel planning and human resources management. But we certainly can't and won't do it all, and there are hundreds of business applications for which we have no particular expertise.

In recent years, many talented software providers have embraced the cloud and delivered a diverse set of features capable of powering almost any business. But too often, customers who adopt applications from multiple vendors end up with a fractured experience, where each particular application exists in its own silo. Users are often forced to create and remember multiple passwords, cut and paste data between applications, and jump between multiple interfaces just to complete a simple task.

Today, we're making it easier for these users and software providers to do business in the cloud with a new online store for integrated business applications. The Google Apps Marketplace allows Google Apps customers to easily discover, deploy and manage cloud applications that integrate with Google Apps. More than 50 companies are now selling applications across a range of businesses, including:
  • Intuit Online Payroll: A small business application that offers business owners a new way to efficiently run payroll, pay taxes and let employees check paystubs all within one integrated online office environment.
  • Manymoon: The company's free work and project management application for Google Apps makes it simple for businesses and teams to organize and share information including tasks, projects, documents, status updates and links with co-workers, customers and partners.
  • Professional Services Connect (PS Connect): This new cloud-based offering coming soon from Appirio, pulls contextually relevant information on people, projects, customers and transactions from a user's domain and surfaces it directly inside a Gmail message so services professionals can make more informed, real-time decisions.
  • JIRA Studio: A hosted software development suite from Atlassian enables software developers to flow naturally between Gmail, Google Calendar, Google Docs and other design and development tools in order to better track and manage project issues and workflow.
Once installed to a company's domain, these third-party applications work like native Google applications. With administrator approval, they may interact with calendar, email, document and/or contact data to increase productivity. Administrators can manage the applications from the familiar Google Apps control panel, and employees can open them from within Google Apps. With OpenID integration, Google Apps users can access the other applications without signing in separately to each. The Google Apps Marketplace eliminates the worry about software updates, keeping track of different passwords and manual syncing and sharing of data, thereby increasing business productivity and lessening frustrations for users and IT administrators alike. That's the power of the cloud.



For more information on the benefits of the Google Apps Marketplace to businesses, check out our Enterprise Blog post. Developers interested in learning how to integrate with Google Apps can check out our post on the Google Code Blog. Or, you can explore the Google Apps Marketplace directly at http://google.com/appsmarketplace.

Finally, we'll be diving deeper into application development for the enterprise at Google I/O on May 19-20. We hope to see you there!

Ode to AdWords

[From time to time we invite guests to blog about initiatives of interest, and are very pleased to have Allison Schwam, Senior Search Analyst at Backcountry, join us here. -Ed.]

When you don’t have to sacrifice your love of the outdoors for your career or vice versa, it’s something special. In fact, my love of both skiing and marketing has grown dramatically since I took my job at Backcountry. Getting to work with Google, specifically managing our AdWords account, is an online marketing geek’s dream come true. Combine that with every skier’s dream of Utah powder, and life is good.

Day traders wake up every morning to check their portfolio — I get up and check my AdWords accounts. Backcountry sells gear and equipment for the outdoor enthusiast from ski boots to tents, and we sell all of it online. My job is to drive valuable, qualified traffic 365 days a year to Backcountry using AdWords. The AdWords platform lets me manage hundreds of campaigns and hundreds of thousands of keywords with relative ease. I have access to huge amounts of data that are revealed as daily ebbs and flows in impressions, clicks and bids. If you do a Google search for [telemark ski gear], you’ll see our ad:


Backcountry was founded in 1996 by two self-proclaimed ski bums, John Bresee and Jim Holland. Since then, the company has grown to hundreds of employees. I’ve been working here for over two years. Ultimately, our goal is to “crush it,” as some ski town folk say: work hard, play hard.

A typical powder day for me is like this one last Friday when Park City got 12 inches of new snow overnight. Here’s how AdWords helps me manage both work and fun.

7 – 7:45am
Roll out of bed.
Get the coffee going.
Fry eggs and bacon.
Check snow totals.

If it looks like a good ski morning, I first check my email and glance over our AdWords campaigns. All I need to do is my daily reporting to see that I’m on target for my revenue and cost goals. As long as things are okay, I email my boss to say I’ll be out slaying the white dragon.

Just as I have the ideal tools to maximize our online campaign performance, I have the tools avid skiers covet for deep days: fat, rockered skis, stiff ski boots, Gore-Tex jacket and pants, helmet, goggles, merino wool layers, etc. After I grab my gear, I’m off.

7:45am – 12noon

My commute to The Canyons Ski Resort takes 10 minutes. My friends and I know how to get the most out of our time on the mountain, balancing chair lift time, snow quality and vertical. Does that sound a bit like cost-per-click, conversion rate and top-line revenue? Take this lift to that lift, ski the trees while we wait for that chair to open, get after our favorite steep lines. Next thing you know:

Photo by Jim Harris

Face shots are invigorating. Hard to explain, best to experience! After a few glances at the time and collecting my thoughts, I make my way off the mountain.

12pm – 5pm

I head a few miles down the road to the office. As the afternoon goes by, co-workers will emerge from their cubicles; sometimes because legs are cramping up but also to share stories about how the morning was. Where did you ski? How was the snow? Smiles all around.

I settle into work knowing what I need to succeed at my job is at my fingertips. AdWords gives me visibility into my programs to prioritize and understand trends. It also makes it easy to add and edit my account without getting bogged down in manual work. I regularly use Keyword Performance Reports to monitor both head terms and tail terms to stay on top of revenue opportunities. I’ll take into account the average order value and also the percentage of clicks that turn into sales (rate of conversion) in order to manage our keyword bids. As I do bid updates, I also check the AdWords Preview Tool to see how our ads are ranked and what is going on with our competition. We don’t really focus on “cost-per-click” but instead on “cost as percentage of revenue,” which means the more people purchase, the more ads we can run. So the higher the return on advertising spend, the more room we have to grow our paid search presence.

5 pm – 8 pm

I like this afternoon time in particular because it’s quiet and I can really focus on data-crunching. Uninterrupted time and a strong cup of coffee are essential for doing long-term analysis.

Campaign Performance Reports are great for identifying long- and short-term trends as seasons shift or for changes in demand by brand. We just wrapped up our winter sale, so this is a great time for me to run an Ad Performance Report to analyze which versions of ad copy had the strongest clickthrough rates for future reference. Finally, Google Insights for Search is a fun tool. It’s a great way to connect with our buyers by discussing big-picture trends with the brands we carry. We can look at AdWords Campaign performance and try to tie it back to general search volume in the marketplace and identify product searches on the rise. In short, given our metrics focus, AdWords gives me the information I need to make decisions about specific keywords, bids, and our overall spend.

There are typically the same few folks hanging out at the office this late. We’ll exchange some pleasantries, and as the lights get turned off I’ll shut down my computer.

When I earned an undergraduate degree in marketing and cultural anthropology, I had only a vague idea how I was going to create a career with behavioral and analytical activities. It turns out online marketing is an exciting mix of real-time data and customer service. AdWords lets me manage campaigns very efficiently, so I have time to dig deeper and do the strategic analysis that makes this job about much more than just meeting revenue goals.

Finally, I picked Park City because it’s more than a ski town. Here fanatical skiers, trail runners, bikers, snowboarders and climbers can live year round and still have a meaningful career. I’ll always be grateful to companies like Backcountry and Google for making this possible: Backcountry for fostering the passions of the outdoor enthusiast, and Google for innovation in creating the forums and tools that really work for us.

Monday, March 8, 2010

distractions are welcome











tfs/?/?/tfs/sartorialist?/ffffound/anywho/linneastrid/golddustwomen/?/weheartit/tfs/acne/grrr?

And the searches go to...

The Oscars®: glitz, glamor, gossip, gold statuettes, much fanfare — and for many fans, Google search is increasingly a part of watching this live TV experience. Before and during the Academy Awards® broadcast in the U.S., we saw related queries on Google dominating the hot searches list on Google Trends. People searched for the TV schedule, printable ballots for voting on favorites, streaming video sites, nominee and film information, celebrity chatter and whatever else caught your attention. Here's a snapshot:

Fashion
Everyone knows the red carpet is all about the gowns. So which actresses made the best (or worst!) dressed list in search? Zoe Saldana's purple Givenchy haute couture gown won the day in searches, with just a few more queries than runner up Miley Cyrus, who walked down the carpet in one of Jenny Packham's finest. Both beat searches for Sandra Bullock's dress (Marchesa) by large margins. Sarah Jessica Parker, always the fashionista, ranked a distant fourth in Chanel. Certain designers were also popular in search, thanks to the stars who wore (and name-dropped) them. Elie Saab (worn by Anna Kendrick), Armani Prive (Amanda Seyfried, Jennifer Lopez) and Marchesa (Sandra Bullock, Vera Farmiga) were all rising trends.

Winners
Throughout the night Oscar®-related searches rose and fell as nominations were introduced and winners announced. Avatar had the most searches before the ceremony, but as The Hurt Locker received more awards, searches for that film exceeded all others and peaked when it won Best Picture. Precious also had a good run throughout the night. Its peak matched that of "Avatar" during the ceremony:


The awards for best actor, best actress and best director are some of the most-anticipated in the program. There was a considerable amount of buzz about Jeff Bridges, Sandra Bullock and Kathryn Bigelow before last night, and considerable spikes in search volume when they each won. Here's a look at a few of the star searches last night:


Finally, the evening wasn't all about big wins. The awards help expose more obscure films — shorts, documentaries and foreign-language — to a much larger audience. Searches for these titles typically went up tenfold during the evening, and if they took home a gold statue, search volume spiked as much as 100 times higher. Music by Prudence, Logorama, Food, Inc., The Cove and The Secrets in their Eyes all experienced an exponential explosion of queries.

Gossip and memorable moments
People are always eager for more information about the Hollywood stars — personal stats like age, height, family and dating status. During this year’s Oscar® ceremonies, Kathryn Bigelow's height and Miley Cyrus's mother's tattoos were hot topics. Whose girlfriend was most searched for? Easy. George Clooney's (Elisabetta Canalis).

So what were the most memorable moments of the broadcast? When George Clooney wandered off the red carpet to greet the crowd, queries on [clooney] shot through the roof. Ben Stiller’s appearance as a Na'vi was another draw, and queries on him were high during his spoof. Molly Ringwald and Matthew Broderick’s John Hughes tribute triggered a flood of nostalgia; Sixteen Candles, The Breakfast Club, Ferris Bueller's Day Off and Home Alone all saw huge query spikes as well. During the memorial portion of the show, queries surged for those in the industry who passed away in the last year, including Ron Silver, Natasha Richardson, Patrick Swayze and Brittany Murphy. On a lighter note, Sandra Bullock set off a frenetic amount of searches when she mentioned a Meryl Streep kiss in her acceptance speech.

As we've seen in presidential debates, unusual words also generate great interest. The Oscars led to spikes in searches for [catharsis] (from Robert Downey Jr.'s presentation with Tina Fey) and [spooning] (Colin Farrell talking about Jeremy Renner).

We hope you enjoyed the evening, and want to thank everyone for turning to Google search to see the latest. And our parents deserve huge thanks, and our agent... oh, they're telling me to wrap it up...!

An update on Google.org and philanthropy @ Google

(Cross-posted from the Google.org Blog)

What do tracking flu, helping consumers monitor their home electricity use, slowing deforestation and perhaps most importantly in 2010, helping the people of Haiti have in common?

While they are all part of the wide-ranging work of Google.org over the last year, they also show what our technical teams can accomplish in critical areas that don't always get the attention they need and deserve.

A year ago we outlined our goals for the next chapter for Google.org. We talked about our vision to use strengths of Google in information and technology to build products and advocate for critical policies that address global challenges. Ideas for projects continue to pour in from Googlers and partners around the globe, and we're incubating several new projects in the areas of economic development, clean energy and access to technology.

This past year, we:
  • Ramped up Google PowerMeter to help consumers reduce their electricity use and save money, secured utility and device partners, and launched the API on code.google.com to help expand partner access globally.
  • Introduced Earth Engine, a new computational platform we have begun building for global-scale analysis of satellite imagery to monitor changes in key environmental indicators like forest coverage, at COP15 in December.
  • Quickly expanded Google Flu Trends to 20 countries and 38 languages as the H1N1 flu virus spread around the world. We also added city-level flu estimates to 121 U.S. cities and developed the Flu Shot Finder to help people find vaccine locations.
  • Responded to earthquakes in Haiti and Chile, with maps, updated earth imagery, and networking projects, and built Person Finder to help people find information about their loved ones after a disaster.
  • Advocated for policies to spur innovation of renewable energy technologies that are cheaper than coal (RE<C), and our engineers worked on ways to reduce the cost of solar thermal and other RE<C technologies.
We will continue to greenlight large scale engineering projects that build on Google's strengths in technology, our computing infrastructure and global teams.

Overall, our philanthropic mission at Google includes our Google.org projects and a range of other initiatives — from grants, scholarships and other charitable giving programs to in-kind product support for non-profits. Our founders have set a goal of devoting approximately 1% of Google's equity and yearly profits to philanthropy. In 2009, we devoted around $100 million plus in-kind giving to a broad range of philanthropic efforts. Here are some highlights:
  • Academic scholarships and awards: We provide scholarships to encourage students of various backgrounds, ethnicities and gender to excel in their studies in hopes that these and other programs will help dismantle barriers that keep women and minorities from entering computing and technology fields.
  • Academic grants: We support the next generation of engineers and maintain strong ties with academic institutions worldwide that are pursuing research in core areas relevant to our mission. We fund projects across a variety of subjects, host visiting faculty members at Google, and have launched the Google Fellowship Program to fund graduate students doing innovative research in several fields.
  • Holiday charitable gift: We made $22 million in donations in 2009 to a couple of dozen deserving charities around the world to help organizations that have been stretched thin by more requests for help in a year of fewer donations.
  • Employee gift matching: Google matches up to $6,000 for each employee's annual charitable contributions and contributes $50 for every five hours an employee volunteers through our "Dollars for Doers" program to encourage employee participation in charitable causes.
  • Charitable Giving Council: We support grants for Googler-led partnerships on causes such as K-12 educational initiatives in science, math and technology.
  • Community affairs: We invest in communities where Google has a presence around the world, creating opportunities for Googlers to invest time and expertise, engage in local grant making and build partnerships with local stakeholders.

In addition, our Google for Non-Profits site provides information and links to free tools to help charitable groups promote their cause, raise money, collaborate with others and operate more efficiently. Google Grants, for example, offers in-kind AdWords advertising to non-profit organizations. Since the program began, we've donated over $625 million worth of AdWords advertising to all kinds of charitable organizations.

To keep up with our activities, check out the Google.org blog.

Statistics for a changing world: Google Public Data Explorer in Labs

Last year, we released a public data search feature that enables people to quickly find useful statistics in search. More recently, we expanded this service to include information from the World Bank, such as population data for every region in the world. More and more public agencies, non-profits and other organizations are looking for ways to open up their data and expand global access to this kind of information. We want to help keep that momentum going, so today we're sharing a snapshot of some of the most popular public data search topics on Google. We're also launching the Google Public Data Explorer, an experimental visualization tool in Google Labs.

Popular public data topics on Google
We know people want to be able to find reliable data and statistics on a variety of subjects. But what kind of statistics are they looking for most? To help us better prioritize which data sets to include in our public data search feature, we've analyzed anonymous search logs to find patterns in the kinds of searches people are doing, similar to the patterns you can find on Google Trends and Insights for Search. Some public data providers have asked us to share what we've learned, so we decided to put together an approximate list of the 80 most popular data and statistics search topics.

You can read the complete list at this link (PDF), but here's the top 20 to get you started:

1. School comparisons
2. Unemployment
3. Population
4. Sales tax
5. Salaries
6. Exchange rates
7. Crime statistics
8. Health statistics (health conditions)
9. Disaster statistics
10. Gross Domestic Product (GDP)
11. Last names
12. Poverty
13. Oil price
14. Minimum wage
15. Consumer price index, inflation
16. Mortality
17. Cost of living
18. Election results
19. First names
20. Accidents, traffic violations

You'll notice some interesting entries in the list. For example, we were surprised by how many people search for data about popular first and last names. Perhaps people are trying to decide what to name a new baby boy or girl? As it turns out, people are interested in a wide range of statistical information.

To build the list, we looked at the aggregation of billions of queries people typed into Google search, using data from multiple sources, including Insights for Search, Google Trends and internal data tools — similar to what we do for our annual Zeitgeist. We combined search terms into groups, filtering out spam and repeats, to prepare a list reflecting the most popular public data topics. As a statistician, it's important for me to note that the data only covers one week's worth of searches in the U.S., so there could be seasonal and other confounding factors (perhaps there was an election that week). In addition, preparing a study like this requires a fair amount of manual grouping of similar queries into topics, which is fairly subjective and prone to human error. While imperfect, we still think the list is helpful to consider.

The Public Data Explorer
As you can see, people are interested in a wide variety of data and statistics, but this information is only useful if it's easy to access, understand and communicate. That's why today we're also releasing the Google Public Data Explorer in Labs, a new experimental product designed to help people comprehend data and statistics through rich visualizations. With the Data Explorer, you can mash up data using line graphs, bar graphs, maps and bubble charts. The visualizations are dynamic, so you can watch them move over time, change topics, highlight different entries and change the scale. Once you have a chart ready, you can easily share it with friends or even embed it on your own website or blog. We've embedded the following chart using the new feature as an example:



This chart compares life expectancy and the number of births per woman over the last 47 years for most economies of the world. The bubble sizes show population, and colors represent different geographic regions. Press the play button to see the dramatic changes over time. Click "explore data" to dig deeper.

Animated charts can bring data to life. Click the play button in the chart to watch life expectancy increase while fertility rates fall around the world. The bubble colors make it quick and easy to see clusters of countries along these variables (e.g., in 1960 the European and Central Asian countries were in the lower right and Sub-Saharan Africa in the upper left). The bubble sizes help you follow the most populous countries, such as India and China. These charts are based on the Trendalyzer technology we acquired from the Gapminder Foundation, which we've previously made available in the Motion Chart in Google Spreadsheets and the Visualization API.

With a handful of data providers, there are already billions of possible charts to explore. We currently provide data from the same three providers currently available in our search feature: the World Bank, the U.S. Bureau of Labor Statistics and the U.S. Census Bureau. In addition, we've added five new data providers: the Organization for Economic Co-Operation and Development (OECD), the California Department of Education, Eurostat, the U.S. Center for Disease Control, and the U.S. Bureau of Economic Analysis. We're excited that all around the world new data providers are deciding to make their information freely available on the Internet, enabling innovators to create interesting applications, mash up the data in new ways and discover profound meaning behind the numbers.

We hope our list and new tool help demonstrate both the public demand for more data and the potential for new applications to enlighten it. We want to hear from you, so please share your feedback in our discussion forum. If you're a data provider interested in becoming a part of the Public Data Explorer, contact us.